Brandon Gaweseb

Resolved a wide range of first-line IT issues across hardware, software, Microsoft 365, and network infrastructure, minimizing disruption to educational activities.

Administered Active Directory user accounts, permissions, and security groups, ensuring secure and efficient access for over 500 staff and students.

Consistently met or exceeded SLA targets by efficiently logging, updating, and resolving IT support tickets, maintaining a high level of user satisfaction.

Implemented scheduled system updates, security patching, and antivirus monitoring across 300+ devices, significantly enhancing system security and performance.

Developed comprehensive IT documentation and user guides, facilitating staff training and improving self-service resolution for common technical issues.

Installed, configured, and maintained a diverse range of IT equipment, including desktops, laptops, APs, and network devices, ensuring operational readiness.

Managed and maintained complex LAN infrastructure, including fiber and CAT5/6 cabling, which enhanced network stability and connectivity for critical business operations.

Provided expert 2nd line support for escalated hardware and software issues, reducing user downtime by an estimated 25% through rapid diagnosis and resolution.

Implemented systematic logging, repair record-keeping, and maintenance schedules, which improved asset management efficiency and extended equipment lifespan.

Optimized network performance and proactively contributed to achieving over 99% system reliability and uptime, supporting continuous business operations.