About
Highly dedicated IT Technician with over 6 years of experience in hardware, network, and Windows Server support, including Microsoft 365 and enterprise applications. Proven expertise in advanced troubleshooting, network infrastructure management, and Active Directory, consistently ensuring system reliability and secure operations. Eager to apply comprehensive skills in supporting underground and surface network technologies, ERP systems, and critical technology rollouts for Rosh Pinah's PIT IT operations.
Work
Windhoek Gymnasium (Primary School)
|Junior IT Technician
Windhoek, Khomas, Namibia
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Summary
Managed comprehensive first-line IT support and system maintenance for a primary school, ensuring seamless technology operations and high user satisfaction.
Highlights
Resolved a wide range of first-line IT issues across hardware, software, Microsoft 365, and network infrastructure, minimizing disruption to educational activities.
Administered Active Directory user accounts, permissions, and security groups, ensuring secure and efficient access for over 500 staff and students.
Consistently met or exceeded SLA targets by efficiently logging, updating, and resolving IT support tickets, maintaining a high level of user satisfaction.
Implemented scheduled system updates, security patching, and antivirus monitoring across 300+ devices, significantly enhancing system security and performance.
Developed comprehensive IT documentation and user guides, facilitating staff training and improving self-service resolution for common technical issues.
Confidential Client
|IT Technician
Okahandja, Otjozondjupa, Namibia
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Summary
Delivered advanced IT support and managed critical network infrastructure for a private sector client, optimizing system reliability and user productivity.
Highlights
Installed, configured, and maintained a diverse range of IT equipment, including desktops, laptops, APs, and network devices, ensuring operational readiness.
Managed and maintained complex LAN infrastructure, including fiber and CAT5/6 cabling, which enhanced network stability and connectivity for critical business operations.
Provided expert 2nd line support for escalated hardware and software issues, reducing user downtime by an estimated 25% through rapid diagnosis and resolution.
Implemented systematic logging, repair record-keeping, and maintenance schedules, which improved asset management efficiency and extended equipment lifespan.
Optimized network performance and proactively contributed to achieving over 99% system reliability and uptime, supporting continuous business operations.
Education
University of the People
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Associate Degree (In Progress)
Computer Science
Monitronic Success College
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Diploma in Information Technology
Information Technology
Languages
English
Certificates
Fortinet Certified Associate - Cybersecurity
Issued By
Fortinet
FortiGate 7.4 Operator
Issued By
Fortinet
Fortinet Certified Fundamentals - Cybersecurity
Issued By
Fortinet
ISO/IEC 20000 IT Service Desk Management Associate
Issued By
ISO/IEC
ITIL 4 Fundamentals
Issued By
AXELOS
Microsoft Azure Fundamentals
Issued By
Microsoft
Skills
Network Support
Fiber Optics, LAN, Wi-Fi, TCP/IP, DNS, DHCP, VPN, Network Infrastructure, Network Maintenance, CAT5/6 Cabling, BNC/RJ45 Terminations, Secure Remote Access.
Server & Cloud
Windows Server, Microsoft 365, Microsoft Azure, Cloud Environment Support.
Enterprise Applications
ERP Systems, Business Application Troubleshooting.
Hardware & Peripherals
Desktops, Laptops, Printers, Mobile Devices, Scanners, Access Points (APs), Device Configuration.
Troubleshooting & Support
First-Line Support, Second-Line Support, Software Faults, Hardware Diagnostics, Performance Issues, Ticket Management, SLA Adherence, IT Service Desk Management.
System Administration
Active Directory, User Account Management, Permissions Management, Security Groups, Access Control, Patch Management, Antivirus Support, Backup Procedures, System Updates, Operating System Configuration, Application Installation.
Documentation & Training
Procedure Documentation, User Guide Creation, Staff Training.
Programming
Python, PowerShell.
IT Service Management
ITIL 4.
References
Randall Pegram
Senior IT Technician 081 416 9204 Windhoek Gymnasium Private School randall.p@curro.co.za
Johan Venter
Johan Venter—Technology Director 062 504040/2 info@cybertech.com.na